Growth & Retention Account Manager, SaaS HR Solutions

Rippling (Netherlands); San Francisco (CA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

On-Target Earnings

Benefits

Equity

Job summary

Rippling is seeking a self-driven account manager to join the hybrid US-based Account Management team. You will own the relationship for your book, guiding customers to maximize Rippling’s HR, IT and Finance solutions, driving adoption, retention and revenue growth.

You will engage at go-live, renewals and business reviews, build a pipeline for cross-sales and upgrades, and collaborate with product, support and operations to secure long-term commitments and influence the roadmap.

Qualifications

• 2+ years of SaaS account management or quota-carrying sales experience.
• Proven track record of meeting/exceeding quota through upsells.
• Strong consultative discovery and demo capabilities.
• Excellent relationship building and communication.

Responsibilities

• Ensure customers realize value and expand across Rippling platform.
• Engage customers at lifecycle events: go live, renewals, business reviews.
• Understand HR, IT, Finance needs with a solutions-based approach.
• Build relationships with stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution.
• Develop pipeline for cross-sales, upgrades, and renewals to monthly targets.
• Demonstrate Rippling product knowledge to drive adoption.
• Collaborate with product, support, and operations to ensure success.
• Take an entrepreneurial, proactive approach to maximize product adoption.

Skills

SaaS account management

Quota carrying

Consultative selling

Relationship building

Communication skills

Organizational skills

Integrity and persistence

Job description

Rippling is seeking a self-driven account manager to join the hybrid US-based Account Management team. You will own the relationship for your book, guiding customers to maximize Rippling’s HR, IT and Finance solutions, driving adoption, retention and revenue growth.

You will engage at go-live, renewals and business reviews, build a pipeline for cross-sales and upgrades, and collaborate with product, support and operations to secure long-term commitments and influence the roadmap.