Strategic SaaS Account Manager – Growth & Retention

Rippling (Netherlands); Seattle (WA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid-remote US-based team. You will own customer relationships and guide them in optimizing Rippling’s HR products, driving adoption, retention, and revenue growth.

You will lead lifecycle events, coordinate multi-stakeholder negotiations, and build a pipeline for cross-sells and renewals. A track record in SaaS sales and renewals is essential for success in this strategic role.

Qualifications

• 4+ years in SaaS account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via new product sales and upgrades.
• Experience running a structured sales process and discovery calls.
• Proven ability to manage multi-year renewals and long-term relationships.
• Strong communication with diverse internal/external stakeholders.
• Highly organized, self-motivated, with thorough follow-through on projects.

Responsibilities

• Own relationships for customers in your book and guide them to optimize Rippling’s HR products.
• Engage customers through key lifecycle events: go-live, renewals, exec business reviews, and contract renewals.
• Field customer requests and lead initiatives to drive adoption, retention, and revenue growth.
• Consult with clients to understand HR, IT, Finance, and global workforce needs with a solutions-based approach.
• Navigate sales processes by building relationships across multiple stakeholders via remote meetings.
• Negotiate and coordinate procurement and contract execution.
• Build and manage a pipeline of cross-sell, product upgrade, and renewal opportunities to quarterly targets.
• Develop knowledge of Rippling products and apply adoption playbooks in customer engagements.

Skills

SaaS account management

Quota attainment

Sales process

Long-term renewals

Strong communication

Organization & diligence

Job description

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid-remote US-based team. You will own customer relationships and guide them in optimizing Rippling’s HR products, driving adoption, retention, and revenue growth.

You will lead lifecycle events, coordinate multi-stakeholder negotiations, and build a pipeline for cross-sells and renewals. A track record in SaaS sales and renewals is essential for success in this strategic role.