Strategic SaaS Account Manager – Growth & Renewals

Rippling (Netherlands); Seattle (WA); Hybrid; USD 120,000 - 200,000; Full time

Job summary

Rippling is seeking an experienced Account Manager to own customer relationships and optimize the use of Rippling’s HR platform. You will drive adoption, retention, and revenue growth across a book of U.S.-based customers in a hybrid-remote setup.

You will lead discovery, demos, and renewal discussions, coordinating with cross-functional teams to deliver value and expand contracts. This role emphasizes strategic relationship building and quota achievement in a fast-growing SaaS environment.

Qualifications

• 4+ years of SaaS experience in account management or equivalent roles.
• Consistently met or exceeded quota through new product sales or upgrades.
• Ability to run sales discovery, demos, and a structured process.
• Proven success in building long-term commercial relationships, including renewals.

Responsibilities

• Own relationships for customers and guide optimization of Rippling’s HR products.
• Engage customers through live go-live, renewals, and executive reviews.
• Lead initiatives to drive adoption, retention and revenue growth.
• Consult with clients to understand HR, IT, and global workforce needs.
• Navigate sales processes with stakeholders in remote settings.
• Coordinate procurement and contract execution for customers.
• Develop pipeline for cross-sales, upgrades, and renewals against targets.
• Collaborate with Technical Account Managers on account plans and strategies.

Skills

SaaS account mgmt

Quota attainment

Relationship building

Sales discovery

Demo presentations

Multi-year renewals

Strong communicator

Job description

Rippling is seeking an experienced Account Manager to own customer relationships and optimize the use of Rippling’s HR platform. You will drive adoption, retention, and revenue growth across a book of U.S.-based customers in a hybrid-remote setup.

You will lead discovery, demos, and renewal discussions, coordinating with cross-functional teams to deliver value and expand contracts. This role emphasizes strategic relationship building and quota achievement in a fast-growing SaaS environment.