Strategic Enterprise Account Manager - Growth & Retention

Rippling; New York (NY); Ibrido; USD 210.000 - 220.000; Tempo pieno

Descrizione del lavoro

Rippling is seeking an Account Manager for Enterprise, Growth & Retention in a hybrid-remote US-based team. You will own key customer relationships, guide optimization of Rippling’s HR solutions, and drive adoption, retention, and revenue growth.

You will engage customers through live go-lives, renewals, and business reviews, coordinating with stakeholders to deliver value and secure long-term commitments across multi-year contracts.

Competenze

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Consistently met and exceeded quota via new product sales and upgrades.
• Proven ability to run a structured sales process and discovery.
• Proven success managing long-term commercial relationships (multi-year renewals).

Mansioni

• Own primary relationships for customers to optimize Rippling’s HR products.
• Lead initiatives for customer adoption, retention, and revenue growth.
• Navigate complex customer issues and priorities with a solutions-based approach.
• Conduct executive business reviews and contract renewal discussions.
• Build pipelines for cross-sells, upgrades, and renewals to quarterly targets.
• Collaborate with Technical Account Manager and cross-functional teams on client plans.

Conoscenze

SaaS account management

Quota carrying

Relationship management

Solutions selling

Renewals and expansion

Strong communication

Descrizione del lavoro

Rippling is seeking an Account Manager for Enterprise, Growth & Retention in a hybrid-remote US-based team. You will own key customer relationships, guide optimization of Rippling’s HR solutions, and drive adoption, retention, and revenue growth.

You will engage customers through live go-lives, renewals, and business reviews, coordinating with stakeholders to deliver value and secure long-term commitments across multi-year contracts.