Hybrid-Remote Strategic Account Manager - SaaS Growth

Rippling (Netherlands); New York (NY); Hybrid; USD 176,000 - 220,000; Full time

Benefits offered by this job

Equity

Job summary

Rippling is seeking a self-driven, growth-minded Account Manager to own key customer relationships within our hybrid-remote US-based Account Management team. You will guide adoption of Rippling's back-office HR solutions, navigate complex needs, and drive retention and revenue growth across a strategic customer base.

With 4+ years in SaaS account management or quota-carrying roles, you will lead multi-stakeholder conversations, coordinate renewals, and collaborate with cross-functional teams to

Qualifications

• 4+ years of SaaS account management, sales, or quota-carrying customer success.

Responsibilities

• Own the primary relationship for each customer to optimize Rippling's HR products.
• Navigate complex customer issues and drive adoption, retention, and revenue growth.
• Lead lifecycle events: go-live, renewals, business reviews, and contract renewal.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Build relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate procurement and contract execution.
• Develop pipeline for cross-sells, upgrades, and renewals to quarterly targets.
• Collaborate with Technical Account Manager and cross-functional teams on account plans and strategies.

Skills

SaaS account management

Quota met/exceeded

Sales discovery & demos

Client relationship building

Strong communication

Organization & follow-through

Integrity & long-term thinking

Experience with HR/PEO/HCM a plus

Job description

Rippling is seeking a self-driven, growth-minded Account Manager to own key customer relationships within our hybrid-remote US-based Account Management team. You will guide adoption of Rippling's back-office HR solutions, navigate complex needs, and drive retention and revenue growth across a strategic customer base.

With 4+ years in SaaS account management or quota-carrying roles, you will lead multi-stakeholder conversations, coordinate renewals, and collaborate with cross-functional teams to