Store Team Lead - Ops, Training & Service

Rack Room Shoes; City of Syracuse (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Rack Room Shoes in Syracuse, NY is seeking a Team Lead to supervise day-to-day store operations, uphold company policies, and guide staff under the Store Manager and Assistant Store Manager. The role includes leadership, training, and stepping in for managers when needed, with a focus on safe, efficient service and sales performance.

You will supervise customer experience, handle cash and POS procedures, oversee inventory, merchandising, scheduling, payroll, and loss prevention, and develop

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, discounts, loyalty, and opening/closing procedures.
• Inventory control: shipping/receiving, price changes, markdowns, singles, damaged merchandise, physical inventory.
• Sales floor merchandising and visual presentation: placement, housekeeping, signage.
• Payroll control: scheduling, payroll budget compliance, time & attendance.
• Training and development of direct reports; reinforce customer service standards.
• Loss prevention to protect company assets.
• Understand and manage day-to-day operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Syracuse, NY is seeking a Team Lead to supervise day-to-day store operations, uphold company policies, and guide staff under the Store Manager and Assistant Store Manager. The role includes leadership, training, and stepping in for managers when needed, with a focus on safe, efficient service and sales performance.

You will supervise customer experience, handle cash and POS procedures, oversee inventory, merchandising, scheduling, payroll, and loss prevention, and develop