Store Team Lead - Ops, Training & Customer Experience

Rack Room Shoes; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is hiring a Team Lead to supervise daily store operations and lead a team to meet sales and service goals. You will train staff, ensure policy compliance, and maintain merchandising and loss-prevention standards. This role may be full- or part-time and reports to Store Management.

Success requires strong communication, managerial ability, and a focus on customer satisfaction in a fast-paced retail environment.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills are essential.
• Managerial and organizational skills are required.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• Maintain an excellent customer shopping experience and service levels.
• Process POS transactions per policy (sales, discounts, refunds, loyalty).
• Oversee inventory control, price changes, and loss prevention.
• Lead merchandising and visual presentation to standards.
• Assist with scheduling and payroll budget compliance.
• Train and develop direct reports and staff.
• Support store management in daily operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is hiring a Team Lead to supervise daily store operations and lead a team to meet sales and service goals. You will train staff, ensure policy compliance, and maintain merchandising and loss-prevention standards. This role may be full- or part-time and reports to Store Management.

Success requires strong communication, managerial ability, and a focus on customer satisfaction in a fast-paced retail environment.