Store Team Lead: Ops & Service Excellence

Rack Room Shoes; Mandeville (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure full adherence to company policies. You will provide guidance and training to staff, stepping in for Store and Assistant Store Managers as needed, and strive to meet sales, service, and operational goals.

The role emphasizes leadership, team development, and maintaining a safe, welcoming shopping experience for customers, with duties spanning POS, inventory, merchandising, payroll, and loss

Qualifications

• Approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations.
• Provide leadership and training to the store staff under direction of Store Manager and Assistant Store Manager.
• Ensure 100% compliance with company policies and procedures.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, sales, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory controls including receiving, pricing, markdowns, singles, damaged merchandise, and physical inventory.
• Maintain merchandising standards, floor presentation, housekeeping, and promotional signage.
• Monitor payroll controls including scheduling, budget adherence, and time/attendance.
• Lead staff development and training, emphasizing customer service standards.
• Support loss prevention and asset protection efforts.
• Aim to understand and manage day-to-day operations successfully.

Skills

Verbal communication

Written communication

Leadership

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure full adherence to company policies. You will provide guidance and training to staff, stepping in for Store and Assistant Store Managers as needed, and strive to meet sales, service, and operational goals.

The role emphasizes leadership, team development, and maintaining a safe, welcoming shopping experience for customers, with duties spanning POS, inventory, merchandising, payroll, and loss