Store Team Lead: Ops, Training & Customer Experience

Rack Room Shoes, Inc.; Burlington (NC); On-site; USD 15,000 - 20,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and delivering strong customer service. The role involves leadership training, directing staff under Store Manager guidance, and stepping in during Manager absence.

The Team Lead may be full or part-time and will work to meet sales, service and operational objectives, including merchandising, inventory, payroll and loss prevention. Salary is hourly.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Verbal and written communication

Managerial skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and delivering strong customer service. The role involves leadership training, directing staff under Store Manager guidance, and stepping in during Manager absence.

The Team Lead may be full or part-time and will work to meet sales, service and operational objectives, including merchandising, inventory, payroll and loss prevention. Salary is hourly.