Store Team Lead: Ops, Training & Customer Experience

Rack Room Shoes, Inc.; City of Syracuse (NY); On-site; USD 24,000 - 32,000; Full time

Job summary

Rack Room Shoes in Syracuse, NY is seeking a Team Lead to supervise day-to-day store operations, guided by the Store Manager and Assistant Store Manager. The role focuses on safety, service, and achieving sales and operational objectives.

You will train staff, manage POS transactions, inventory, pricing, merchandising, payroll, and loss prevention, while maintaining a premier shopping experience for customers and supporting the management team.

Qualifications

• Background check approved.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Supervise day-to-day store operations under guidance from the Store Manager.
• Provide leadership and training to staff; ensure service standards.
• Manage POS transactions, sales, discounts, refunds, and loyalty procedures.
• Oversee inventory control including pricing changes and counts.
• Maintain merchandising and visual standards per company guidelines.
• Control payroll, scheduling and attendance.
• Train staff and reinforce customer service excellence.
• Practice loss prevention to safeguard company assets.
• Collaborate with customers and management to meet goals.

Skills

Verbal and written communication

Managerial skills

Organizational skills

Background check

Job description

Rack Room Shoes in Syracuse, NY is seeking a Team Lead to supervise day-to-day store operations, guided by the Store Manager and Assistant Store Manager. The role focuses on safety, service, and achieving sales and operational objectives.

You will train staff, manage POS transactions, inventory, pricing, merchandising, payroll, and loss prevention, while maintaining a premier shopping experience for customers and supporting the management team.