Store Team Lead - Customer Experience & Ops

Rack Room Shoes; Washington (Washington County); On-site; USD 22,000 - 30,000; Full time

Job summary

Rack Room Shoes in the United States seeks a Team Lead to supervise day-to-day store operations, uphold company policies, and guide staff under the Store Manager and Assistant Store Manager. The role emphasizes leadership, service excellence, and training to achieve sales and operational goals.

You will oversee customer experience, POS transactions, inventory control, merchandising, scheduling, payroll considerations, and loss prevention, while developing the team and maintaining store standards.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Oversee daily store operations and ensure policy compliance.
• Provide leadership and training to staff under Store Manager guidance.
• Maintain customer shopping experience and service standards.
• Handle POS transactions per policy; manage sales, discounts, refunds, loyalty.
• Oversee inventory control including receiving, pricing, merchandising.
• Schedule, payroll budgeting, and time attendance management.

Skills

Leadership

Customer service

Training

Communication

Time management

Problem solving

Tools

POS system

Job description

Rack Room Shoes in the United States seeks a Team Lead to supervise day-to-day store operations, uphold company policies, and guide staff under the Store Manager and Assistant Store Manager. The role emphasizes leadership, service excellence, and training to achieve sales and operational goals.

You will oversee customer experience, POS transactions, inventory control, merchandising, scheduling, payroll considerations, and loss prevention, while developing the team and maintaining store standards.