Store Team Lead: Elevate Ops & Customer Experience

Rack Room Shoes; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Durham, NC is seeking a Team Lead to assist in supervising and managing all day-to-day store operations, ensuring 100% compliance with company policies. This role provides leadership, guidance and training to the store staff under the Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

You will strive to meet sales, service and operational objectives, maintain service standards, handle customer issues with urgency, and oversee POS

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• Handle POS transactions, sales, refunds and loyalty.
• Oversee inventory control, shipping/receiving and pricing.
• Maintain merchandising standards and visual presentation.
• Assist with payroll scheduling and attendance.

Skills

Verbal communication

Written communication

Leadership

Organizational skills

Job description

Rack Room Shoes in Durham, NC is seeking a Team Lead to assist in supervising and managing all day-to-day store operations, ensuring 100% compliance with company policies. This role provides leadership, guidance and training to the store staff under the Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

You will strive to meet sales, service and operational objectives, maintain service standards, handle customer issues with urgency, and oversee POS