Store Team Lead — Elevate Customer Experience & Ops

Rack Room Shoes; Kernersville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Rack Room Shoes in Kernersville, NC is seeking a Team Lead to supervise daily store operations and ensure compliance with company policies. The role provides leadership, guidance, and training to staff under the Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

The Team Lead works to deliver an exceptional customer shopping experience, oversee POS transactions, inventory control, merchandising, scheduling, and loss prevention while supporting sales

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety of employees and customers is the primary responsibility.
• Create, establish and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff members.
• Manage POS transactions in accordance with policy and procedure.
• Inventory control including shipping/receiving, price changes, and merchandise checks.
• Merchandising, presentation, and housekeeping to company standards.
• Scheduling and payroll/budget adherence; time & attendance.
• Loss prevention and protection of company assets.
• Develop and manage day-to-day operations.

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Kernersville, NC is seeking a Team Lead to supervise daily store operations and ensure compliance with company policies. The role provides leadership, guidance, and training to staff under the Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

The Team Lead works to deliver an exceptional customer shopping experience, oversee POS transactions, inventory control, merchandising, scheduling, and loss prevention while supporting sales