Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Greenville (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Rack Room Shoes in Greenville, NC is seeking a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff under Store Manager. This role involves leadership, training, and coordinating with management to achieve sales and service goals.

You will train staff, handle customer issues, manage opening/closing, inventory, merchandising, and payroll tasks while aiming to meet sales and service objectives.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Oversee safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service standards.
• Handle POS transactions, sales, refunds, loyalty, and opening/closing procedures.
• Manage inventory control, including shipping/receiving, pricing, and markdowns; conduct physical inventory.
• Ensure merchandising and visual presentation align with company standards; manage signage and promotions.
• Control payroll aspects: scheduling, payroll budget, and time/attendance.
• Train and develop direct reports; reinforce customer service standards.
• Uphold loss prevention policies and protect company assets.
• Work toward grasping all day-to-day store operations.

Skills

Verbal communication

Written communication

Leadership

Job description

Rack Room Shoes in Greenville, NC is seeking a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff under Store Manager. This role involves leadership, training, and coordinating with management to achieve sales and service goals.

You will train staff, handle customer issues, manage opening/closing, inventory, merchandising, and payroll tasks while aiming to meet sales and service objectives.