Store Team Lead: Elevate Customer Experience & Operations

Rack Room Shoes; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Winston-Salem, NC, to supervise daily store operations and ensure 100% policy compliance. You will provide direction from Store Manager and assist in training staff, stepping in during absences to uphold sales and service goals.

You will manage POS transactions, inventory controls, merchandising, payroll, and loss prevention. This role often is full-time or part-time management, emphasizing leadership and customer service excellence.

Qualifications

• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.
• Background check approval is required.

Responsibilities

• Oversee day-to-day store operations and ensure adherence to company policies.
• Deliver training and guidance to staff and supervise in absence of Store Manager.
• Manage POS transactions, loyalty, discounts, refunds, and opening/closing procedures.
• Handle inventory controls including shipping/receiving, pricing, markdowns, and physical inventory.
• Lead visual merchandising and maintain store standards for placement, upkeep, and signage.
• Monitor scheduling and payroll, ensuring budget compliance and attendance.
• Develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.
• Aim for exceptional customer shopping experiences and meet sales/service objectives.

Skills

Leadership

Customer service

Training staff

POS procedures

Job description

Rack Room Shoes is seeking a Team Lead in Winston-Salem, NC, to supervise daily store operations and ensure 100% policy compliance. You will provide direction from Store Manager and assist in training staff, stepping in during absences to uphold sales and service goals.

You will manage POS transactions, inventory controls, merchandising, payroll, and loss prevention. This role often is full-time or part-time management, emphasizing leadership and customer service excellence.