Store Team Lead: Lead Ops & Customer Experience

Rack Room Shoes; Greensboro (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Rack Room Shoes in Greensboro, NC seeks a Team Lead to supervise daily store operations, ensure policy compliance, and deliver outstanding customer service. You will guide associates, train staff, and step in for Store Manager when needed.

The role involves POS, merchandising, inventory, scheduling, and loss prevention with a focus on a safe, engaging shopping environment and meeting sales goals. This is a full-time or part-time management position supporting store leadership.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and assist Store Manager.
• Provide leadership and training to store staff.
• Manage customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Conduct inventory control, price changes, and merchandise management.
• Lead merchandising, promotions, and cleanliness of the sales floor.
• Assist with scheduling, payroll budgeting, and time/attendance.

Skills

Background check

Verbal and written communication

Managerial and organizational

Job description

Rack Room Shoes in Greensboro, NC seeks a Team Lead to supervise daily store operations, ensure policy compliance, and deliver outstanding customer service. You will guide associates, train staff, and step in for Store Manager when needed.

The role involves POS, merchandising, inventory, scheduling, and loss prevention with a focus on a safe, engaging shopping environment and meeting sales goals. This is a full-time or part-time management position supporting store leadership.