Store Team Lead: Elevate Service & Operations

Rack Room Shoes; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise and guide store operations in Charlotte. The role ensures compliance with company policies and delivers a high-quality customer shopping experience.

The Team Lead will mentor staff, manage POS transactions, handle inventory and merchandising, and support payroll and attendance tasks while working under the Store Manager and Assistant Store Manager. Prior managerial and organizational skills are essential.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise and assist in day-to-day store operations to meet company policies and procedures.
• Provide leadership, guidance and training to store staff under Store Manager direction.
• Handle POS transactions in accordance with policy and procedure, including sales, discounts and refunds.
• Oversee inventory control, including receiving, pricing, markdowns and physical inventories.
• Ensure proper merchandising, visual presentation and housekeeping on the sales floor.
• Assist with payroll-related tasks such as scheduling and attendance tracking.
• Support loss prevention and protect company assets.
• Strive to meet and exceed sales, service and operational objectives.

Job description

Rack Room Shoes is seeking a Team Lead to supervise and guide store operations in Charlotte. The role ensures compliance with company policies and delivers a high-quality customer shopping experience.

The Team Lead will mentor staff, manage POS transactions, handle inventory and merchandising, and support payroll and attendance tasks while working under the Store Manager and Assistant Store Manager. Prior managerial and organizational skills are essential.