Store Support Lead: Guest Experience & Operations

Five Below; West Covina (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Five Below in California West Covina is seeking qualified individuals to join the store team as hourly crew with leadership responsibilities. You will oversee daily operations, train crew, and ensure excellent customer service while supporting stock reception and merchandising.

The role includes opening/closing duties, cash handling, and ensuring a safe, organized sales floor. Prior management experience and strong communication are valued for delivering a WOW customer experience.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• WOW customers through personal contact and friendly service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates to ensure duties are performed.
• Assist with receiving, unpacking and organizing stock for fast stocking.
• Act as Manager on Duty when needed, handling store operations and staff issues.
• Manage opening/closing procedures including cash, alarms, and safety checks.
• Support onboarding and ongoing training of new associates.
• Drive store sales and control expenses through merchandising and staff performance.
• Partner with leadership on merchandising procedures and store recovery.
• Perform store maintenance and housekeeping across floors and stock rooms.

Skills

Management experience

Verbal and written communication

Multi-tasking

Decision making

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in California West Covina is seeking qualified individuals to join the store team as hourly crew with leadership responsibilities. You will oversee daily operations, train crew, and ensure excellent customer service while supporting stock reception and merchandising.

The role includes opening/closing duties, cash handling, and ensuring a safe, organized sales floor. Prior management experience and strong communication are valued for delivering a WOW customer experience.