Support Lead: WOW Customer Experience & Ops

Five Below Inc; Los Angeles (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits program

Job summary

Five Below Inc is seeking an energetic crew lead for our Los Angeles area store. The role centers on delivering a WOW experience to every guest, training teammates, and maintaining smooth day-to-day store operations.

You will open/close the store, manage cash, supervise staff, and ensure a friendly, fast checkout experience. Growth opportunities exist as you help drive sales and uphold company standards.

Qualifications

• High School graduate or equivalent preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

People management

Customer service

Communication

Store operations

Education

High School diploma or equivalent

Job description

Five Below Inc is seeking an energetic crew lead for our Los Angeles area store. The role centers on delivering a WOW experience to every guest, training teammates, and maintaining smooth day-to-day store operations.

You will open/close the store, manage cash, supervise staff, and ensure a friendly, fast checkout experience. Growth opportunities exist as you help drive sales and uphold company standards.