Store Support Lead — Customer Experience & Training

Five Below; Dallas (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Five Below is hiring for a high-energy shift supervisor to uphold our WOW customer service standard. You will oversee daily store operations, train crew members, and ensure a fast, friendly checkout experience.

You’ll manage opening/closing, cash handling, and alarms, while driving sales and controlling expenses. The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills, ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are wowed the customer through personal contact with customers.
• Trains the crew on the best customer service experience; ensuring a fast, friendly checkout.
• Oversee daily activities of all store associates, ensuring performance and service quality.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and urgent issues.
• Open or close the store, secure cash, lock doors, set alarms, ensure smooth daily operation.
• Support onboarding and ongoing training of associates on store policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and World Recovery.
• Maintain store by performing housekeeping and stock room upkeep.

Skills

Leadership

Communication

Multitasking

Creative thinking

Education

High School Diploma

College experience

Job description

Five Below is hiring for a high-energy shift supervisor to uphold our WOW customer service standard. You will oversee daily store operations, train crew members, and ensure a fast, friendly checkout experience.

You’ll manage opening/closing, cash handling, and alarms, while driving sales and controlling expenses. The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.