Store Operations & Guest Experience Lead - Flexible Hours

Five Below Inc; Covina (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Five Below is seeking a store leadership role in Covina, California. The position emphasizes managing crew, delivering a WOW customer experience, and overseeing daily store operations to drive sales and maintain high standards.

Responsibilities include staff training, opening/closing procedures, cash handling, and maintaining stock and merchandising. A minimum of one year in management, plus strong communication skills, are expected to succeed.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.

Responsibilities

• Wow customers through personal contact.
• Train crew on the customer service experience.
• Oversee daily activities of store associates.
• Assist with receiving and stocking of new stock.
• Act as Manager on Duty when needed.
• Open/close the store and handle cash.
• Support onboarding and training of associates.
• Drive store sales and control expenses.
• Partner with leadership on merchandising procedures.
• Perform store maintenance and housekeeping.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a store leadership role in Covina, California. The position emphasizes managing crew, delivering a WOW customer experience, and overseeing daily store operations to drive sales and maintain high standards.

Responsibilities include staff training, opening/closing procedures, cash handling, and maintaining stock and merchandising. A minimum of one year in management, plus strong communication skills, are expected to succeed.