Customer Experience & Operations Lead

Five Below; Covina (CA); On-site; USD 49,858,000 - 50,574,000; Full time

Job summary

Five Below in Covina, CA is seeking a capable store leader to guide the crew and deliver WOW customer service on the sales floor and during checkout. You'll supervise daily tasks, support onboarding, and help drive sales while managing store operations with integrity.

The right candidate has at least 1 year of management experience, strong communication, and the ability to multi‑task in a fast-paced retail environment; college experience preferred and a high school diploma required.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.

Responsibilities

• Ensures all crew members wow the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; fast, friendly checkout.
• Oversees daily activities of store associates, ensuring effective performance and service.
• Assists with receiving, unpacking, and organizing new stock for quick floor placement.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below in Covina, CA is seeking a capable store leader to guide the crew and deliver WOW customer service on the sales floor and during checkout. You'll supervise daily tasks, support onboarding, and help drive sales while managing store operations with integrity.

The right candidate has at least 1 year of management experience, strong communication, and the ability to multi‑task in a fast-paced retail environment; college experience preferred and a high school diploma required.