Store Operations Lead - Customer Experience

Five Below Inc; Delano (CA); Presencial; USD 49 594 000 - 63 370 000; Tempo parcial

Resumo da oferta

Five Below in Delano, CA is seeking an energetic leader to supervise store operations and coach associates in delivering WOW customer service. You will mentor crew, reinforce the Five Below Way, and help create a fast, friendly checkout experience for every guest.

As Manager on Duty, you will oversee daily store activities, open/close procedures, cash handling, training, merchandising, and safety. The role requires the ability to multi-task, stay composed under pressure, and flex with

Qualificações

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Formação académica

High School Diploma or equivalent

College experience preferred

Descrição da oferta de emprego

Five Below in Delano, CA is seeking an energetic leader to supervise store operations and coach associates in delivering WOW customer service. You will mentor crew, reinforce the Five Below Way, and help create a fast, friendly checkout experience for every guest.

As Manager on Duty, you will oversee daily store activities, open/close procedures, cash handling, training, merchandising, and safety. The role requires the ability to multi-task, stay composed under pressure, and flex with