Store Support Lead - Customer Experience & Operations

Five Below; Red Bug (NC); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below is seeking an energetic hourly supervisor to lead store operations and guest experiences. You will oversee associates, participate in opening and closing procedures, and ensure top-notch service while driving sales and maintaining a positive work environment.

The role requires at least 1 year of management experience, strong communication skills, and a flexible schedule including nights and weekends. Join a fast-paced team committed to WOW customer service.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Flexible schedule including days, evenings and weekends.

Responsibilities

• Wows customers through personal contact at the store.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures service quality.
• Assists with receiving, unpacking and stocking to keep shelves ready.
• Acts as Manager on Duty when needed and handles store operations.
• Manages opening/closing of the store, cash handling and security.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives store sales and controls expenses through merchandising and service.
• Performs store maintenance and housekeeping duties.

Skills

Management experience

Verbal & written communication

Multi-tasking

Flexible schedule

Education

High School Diploma

Job description

Five Below is seeking an energetic hourly supervisor to lead store operations and guest experiences. You will oversee associates, participate in opening and closing procedures, and ensure top-notch service while driving sales and maintaining a positive work environment.

The role requires at least 1 year of management experience, strong communication skills, and a flexible schedule including nights and weekends. Join a fast-paced team committed to WOW customer service.