Store Sales Leader: Elevate Customer Experience & KPIs

Michaels; New Castle (PA); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401k match

Medical/dental/vision insurance

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Employee Assistance Program

Résumé du poste

Michaels in New Castle, PA is seeking a Sales Manager to lead the selling culture, front-end and service operations, and ensure brand standards across the store. This role focuses on driving strong sales results and an engaging customer experience.

As Sales Manager you will coach team members, provide MOD coverage, and oversee POS systems and in-store programs, including Loyalty and MCC/Extend services, across departments like Knit & Sew Shop and the Cut Bar experience.

Qualifications

• 3+ years retail leadership experience.

Responsabilités

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Description du poste

Michaels in New Castle, PA is seeking a Sales Manager to lead the selling culture, front-end and service operations, and ensure brand standards across the store. This role focuses on driving strong sales results and an engaging customer experience.

As Sales Manager you will coach team members, provide MOD coverage, and oversee POS systems and in-store programs, including Loyalty and MCC/Extend services, across departments like Knit & Sew Shop and the Cut Bar experience.