Store Sales Leader: Elevate Customer Experience

Michaels Stores; Town of Middletown (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels in Middletown, DE is seeking a Sales Manager to lead a high-performing store team and drive strong sales while delivering an engaging customer experience across front-end and service operations.

You will coach staff on SOPs, loyalty programs, and omni-channel services like BOPIS/Delivery, ensuring brand standards and daily execution. This role emphasizes coaching, accountability, and operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and coach frontline team to drive sales and customer experience.
• Oversee POS and Self-Checkout operations to ensure smooth transactions.
• Ensure SOPs and company programs are followed and team is held accountable.
• Provide Manager-on-Duty coverage and maintain store operations and service standards.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery for timely fulfillment.
• Support in-store programs (Loyalty, Birthday events, and Knit & Sew Shop) and partner with departments.

Skills

Retail leadership

Customer service

Communication skills

Tools

POS systems

Self-checkout

Job description

Michaels in Middletown, DE is seeking a Sales Manager to lead a high-performing store team and drive strong sales while delivering an engaging customer experience across front-end and service operations.

You will coach staff on SOPs, loyalty programs, and omni-channel services like BOPIS/Delivery, ensuring brand standards and daily execution. This role emphasizes coaching, accountability, and operational excellence.