Store Sales & Experience Leader

Michaels Stores; Pottsville (Schuylkill County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels Stores in Pottsville, PA is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to meet brand standards and KPIs.

The role emphasizes customer-focused coaching, strong leadership, and hands-on day-to-day execution, including POS accuracy, omni-channel fulfillment, and events like Balloons and Birthday parties. Regular nights, weekends and early mornings apply.

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer-focused mindset.
• Experience driving sales KPIs and brand standards.

Responsibilities

• Lead and champion selling culture across the store.
• Assist Store Manager in SOPs and company programs compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout operations.
• Oversee in-store programs and events (Balloons, Birthday parties).
• Promote Loyalty Rewards Program and protection plans.
• Drive sales and omni-channel service (BOPIS, Same Day Delivery).
• Train and develop team members.
• Maintain Asset Protection practices.

Skills

Retail leadership

Customer service coaching

Operational excellence

Staff development

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Pottsville, PA is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to meet brand standards and KPIs.

The role emphasizes customer-focused coaching, strong leadership, and hands-on day-to-day execution, including POS accuracy, omni-channel fulfillment, and events like Balloons and Birthday parties. Regular nights, weekends and early mornings apply.