Retail Sales Manager: Elevate Customer Experience & Growth

Michaels Stores; Conroe (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical/Dental/Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is hiring a Sales Manager to lead operations across the front-end and service areas, driving strong sales and a superior customer experience. The role emphasizes coaching, SOP adherence, and omni-channel execution in a fast-paced store environment.

Responsibilities include managing POS and Self-Checkout efficiency, promoting loyalty programs, and overseeing special departments like Knit & Sew Shop and the Cut Bar.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policies and store conditions meet standards.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, Self-Checkout, and omni-channel service.
• Lead Knit & Sew Shop and Cut Bar experiences.
• Promote Loyalty Rewards and protection plans.
• Train and develop team members.

Skills

Retail leadership

Customer experience

POS & checkout

Team coaching

Omni-channel service

Tools

POS systems

Self-Checkout

Job description

Michaels is hiring a Sales Manager to lead operations across the front-end and service areas, driving strong sales and a superior customer experience. The role emphasizes coaching, SOP adherence, and omni-channel execution in a fast-paced store environment.

Responsibilities include managing POS and Self-Checkout efficiency, promoting loyalty programs, and overseeing special departments like Knit & Sew Shop and the Cut Bar.