Store Sales Leader - Elevate Customer Experience & Growth

Michaels Stores; Louisville (KY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discounts

Job summary

Michaels Stores in Louisville, KY seeks a Sales Manager to lead a high-performing selling culture and deliver strong sales, service, and KPI results. You will oversee front-end operations, POS usage, and store programs while coaching team members to provide an engaging customer experience.

Responsibilities include enforcing SOPs, managing MOD coverage, and driving omni-channel initiatives such as BOPIS and delivery.

Qualifications

• 3+ years of retail leadership experience.
• Strong customer-focused coaching and communication.

Responsibilities

• Lead selling culture and drive KPIs while ensuring brand standards and SOP adherence.
• Coach and develop team members through structured onboarding and day-to-day training across departments.
• Oversee front-end and service operations, POS use, and omni-channel order fulfillment.
• Ensure excellent customer experience and adherence to loss prevention practices.

Job description

Michaels Stores in Louisville, KY seeks a Sales Manager to lead a high-performing selling culture and deliver strong sales, service, and KPI results. You will oversee front-end operations, POS usage, and store programs while coaching team members to provide an engaging customer experience.

Responsibilities include enforcing SOPs, managing MOD coverage, and driving omni-channel initiatives such as BOPIS and delivery.