Store Sales Leader & Customer Experience Coach

Michaels; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

tuition assistance

adoption assistance

employee discounts

access to partner discount programs

Job summary

Michaels Las Vegas store seeks a Sales Manager to lead a high-performing team, champion a customer-first selling culture, and drive strong sales across front-end, service, and operations. You will coach associates, ensure SOP compliance, manage POS and loyalty programs, and coordinate in-store events while supporting omnichannel services like BOPIS and Same Day Delivery.

Lead the team through structured onboarding and ongoing skill-building, uphold brand standards, and deliver exceptional

Qualifications

• 3+ years of retail leadership experience.

Responsibilities

• Lead and coach store team to drive selling behaviors and KPIs.
• Oversee front-end and service operations and POS routines.
• Ensure policy compliance and consistent brand standards.
• Provide MOD coverage with floor leadership and service continuity.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and MCC/Extend services.
• Develop team through onboarding and ongoing skill-building.

Skills

Retail leadership

Job description

Michaels Las Vegas store seeks a Sales Manager to lead a high-performing team, champion a customer-first selling culture, and drive strong sales across front-end, service, and operations. You will coach associates, ensure SOP compliance, manage POS and loyalty programs, and coordinate in-store events while supporting omnichannel services like BOPIS and Same Day Delivery.

Lead the team through structured onboarding and ongoing skill-building, uphold brand standards, and deliver exceptional