Store Sales Leader - Elevate Customer Experience & Growth

Michaels Stores; Superior (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Flexible spending accounts

Job summary

Michaels Stores in Superior, CO is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver strong sales while ensuring exceptional customer experience. You will oversee front-end operations, coaching the team and maintaining brand standards and SOP compliance.

Responsibilities include coaching, MOD coverage, POS and Self-Checkout operations, omni-channel execution like BOPIS, and driving loyalty program adoption to boost retention and service quality.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

Michaels Stores in Superior, CO is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver strong sales while ensuring exceptional customer experience. You will oversee front-end operations, coaching the team and maintaining brand standards and SOP compliance.

Responsibilities include coaching, MOD coverage, POS and Self-Checkout operations, omni-channel execution like BOPIS, and driving loyalty program adoption to boost retention and service quality.