Store Sales Manager: Drive Service & Sales KPIs

Michaels; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies in Louisville seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring SOPs, brand standards and operational expectations are met.

Responsibilities include coaching the team, providing MOD coverage, managing POS usage, driving loyalty program adoption, and coordinating omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and sales culture to achieve KPIs and customer satisfaction.
• Oversee SOPs, policies, brand standards and operating procedures for the store.
• Coach and develop team; provide MOD coverage and ensure smooth POS and self-checkout operations.
• Drive loyalty programs and protection plan adoption; oversee special in-store programs.
• Oversee Knit & Sew Shop, BOPIS and Same Day Delivery; coordinate Custom Framing as needed.
• Train onboarding and ongoing development; strengthen asset protection practices.

Skills

Retail leadership

Job description

The Michaels Companies in Louisville seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring SOPs, brand standards and operational expectations are met.

Responsibilities include coaching the team, providing MOD coverage, managing POS usage, driving loyalty program adoption, and coordinating omni-channel services like BOPIS and Same Day Delivery.