Store Sales Leader - Elevate Customer Experience

Michaels; Fairfax (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Michaels is seeking a Sales Manager for the Fairfax, VA area to drive a high-performing selling culture and engaging customer experience across store operations. You will oversee front-end and service operations, coach the team on selling behaviors, and ensure branding and SOPs are executed with consistency.

Responsibilities include Manager-on-Duty coverage, enabling smooth POS and Self-Checkout transactions, and promoting Loyalty Rewards while driving omni-channel initiatives like BOPIS and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure consistent selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Drive omni-channel services including BOPIS and Same Day Delivery for timely order fulfillment.

Skills

Retail leadership

Customer experience coaching

Job description

Michaels is seeking a Sales Manager for the Fairfax, VA area to drive a high-performing selling culture and engaging customer experience across store operations. You will oversee front-end and service operations, coach the team on selling behaviors, and ensure branding and SOPs are executed with consistency.

Responsibilities include Manager-on-Duty coverage, enabling smooth POS and Self-Checkout transactions, and promoting Loyalty Rewards while driving omni-channel initiatives like BOPIS and