Store Sales Lead & Experience Innovator

Warby Parker; Hingham (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences. You will lead front-of-house operations, share our story on the floor, and contribute to process improvements and special projects. The ideal candidate has retail experience with a supervisory background, strong communication, and a passion for eyewear and service.

You’ll lead by example and help our team deliver exceptional service across shifts. This role is based in our U.S.

Qualifications

• Retail or customer-service experience in a fast-paced environment.
• Minimum 6+ months in a supervisory/leadership role.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store and ensure a smooth shift transition.
• Demonstrate Warby Parker's values and brand story to customers and mentor teammates.
• Contribute to process ideation and participate in special projects.

Skills

Customer service

Leadership

Communication

Team player

Adaptable

Entrepreneurial mindset

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences. You will lead front-of-house operations, share our story on the floor, and contribute to process improvements and special projects. The ideal candidate has retail experience with a supervisory background, strong communication, and a passion for eyewear and service.

You’ll lead by example and help our team deliver exceptional service across shifts. This role is based in our U.S.