Retail Sales Lead: Customer Experience & Innovation

Warby Parker; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Employee Stock Purchase Plan

Paid holidays

Vacation days per year

Parental leave

Short-term disability

Free eyewear

Employee Assistance Program (EAP)

Bereavement support

Optical Education Reimbursement

Job summary

Warby Parker in the United States seeks a Sales Supervisor to elevate customer experiences across our stores. You will lead floor selling, front-of-house operations, and team touch-bases in the absence of a manager, while sharing Warby Parker's story and values on the sales floor.

Ideal candidates bring retail experience with a customer focus, 6+ months of leadership, superb communication, resilience under pressure, and a proactive, entrepreneurial mindset to inspire teammates and drive sales.

Qualifications

• Retail experience with a customer focus.
• 6+ months in a management position.
• Excellent interpersonal and communication skills.
• Adaptable and energetic with a positive attitude.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.
• Lead the selling on the floor and drive daily sales through guest engagement.
• Collaborate with store leadership on process improvements and special projects.

Skills

Customer service

Leadership

Communication

Problem-solving

Entrepreneurial spirit

Job description

Warby Parker in the United States seeks a Sales Supervisor to elevate customer experiences across our stores. You will lead floor selling, front-of-house operations, and team touch-bases in the absence of a manager, while sharing Warby Parker's story and values on the sales floor.

Ideal candidates bring retail experience with a customer focus, 6+ months of leadership, superb communication, resilience under pressure, and a proactive, entrepreneurial mindset to inspire teammates and drive sales.