Retail Sales Supervisor: Lead Inspiring Customer Experiences

Warby Parker; Huntersville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee stock purchase plan

Paid time off

Job summary

Warby Parker in the United States is seeking a self-motivated Sales Supervisor to help create amazing customer experiences on the sales floor. You will lead on-floor selling, front-of-house operations, and mentor teammates when a manager isn’t present.

You bring retail leadership, strong communication, and an entrepreneurial mindset. This role offers base pay plus variable compensation and a commitment to inclusive, customer-centered service.

Qualifications

• 6+ months in a management role within retail.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Ability to stay cool under pressure and adapt quickly.
• Entrepreneurial mindset with eagerness to learn.
• Team player who fosters inclusive culture.

Responsibilities

• Lead on-floor selling and front-of-house operations when a manager isn't present.
• Open and close the store.
• Share Warby Parker's story and mission with customers.
• Identify opportunities to improve processes and participate in special projects.
• Provide thoughtful product knowledge and style advice.
• Foster an inclusive, respectful environment for customers and teammates.

Skills

Retail management

Customer service

Communication

Team leadership

Adaptability

Tools

POS system

Job description

Warby Parker in the United States is seeking a self-motivated Sales Supervisor to help create amazing customer experiences on the sales floor. You will lead on-floor selling, front-of-house operations, and mentor teammates when a manager isn’t present.

You bring retail leadership, strong communication, and an entrepreneurial mindset. This role offers base pay plus variable compensation and a commitment to inclusive, customer-centered service.