Guest Experience Lead — Sales Supervisor

Warby Parker; Ardmore (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock purchase plan

Paid holidays

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers on the retail floor. You will share Warby Parker's story, participate in process ideation and improvement, and lead on busy days when a manager is not present.

This full-time role requires retail experience, leadership, and strong communication, with a proactive approach to selling and team coordination across store operations.

Qualifications

• Retail experience in a customer-focused environment.
• 6+ months in a management role or supervisory position.
• Excellent communication and interpersonal skills.
• Ability to lead on the sales floor in the manager's absence.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful style advice.
• Open and close the store and foster an inclusive culture.

Skills

Customer service

Interpersonal communication

Leadership

Retail experience

Team collaboration

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers on the retail floor. You will share Warby Parker's story, participate in process ideation and improvement, and lead on busy days when a manager is not present.

This full-time role requires retail experience, leadership, and strong communication, with a proactive approach to selling and team coordination across store operations.