Customer Experience Sales Lead

Warby Parker; Columbus (OH); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a motivated Sales Supervisor to create outstanding customer experiences across our U.S. retailers. You will share Warby Parker's story, drive store-operations initiatives, and contribute to special projects while leading by example on the sales floor.

The role requires 6+ months of management experience, strong communication, and a proactive, entrepreneurial attitude. A team-driven, adaptable mindset is essential for success.

Qualifications

• 6+ months in a management role or higher leadership responsibilities.
• Excellent interpersonal and communication skills for top-tier customer service.
• Calm under pressure with quick adaptation and problem-solving abilities.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful style advice.
• Brainstorm innovative ways to reinvent the glasses-shopping experience.
• Lead selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Retail experience

Interpersonal skills

Customer service

Leadership

Team player

Adaptability

Job description

Warby Parker is seeking a motivated Sales Supervisor to create outstanding customer experiences across our U.S. retailers. You will share Warby Parker's story, drive store-operations initiatives, and contribute to special projects while leading by example on the sales floor.

The role requires 6+ months of management experience, strong communication, and a proactive, entrepreneurial attitude. A team-driven, adaptable mindset is essential for success.