Store Sales Leader & Customer Experience Innovator

Warby Parker; Orland Park (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor to lead on-floor selling, front-of-house operations, and team touch-bases in managers' absence. You will share Warby Parker's story and mission while driving an inclusive, service-minded retail environment.

The role requires 6+ months in a managerial capacity, strong communication skills, and a proactive, entrepreneurial approach to improve the glasses-shopping experience for customers and teammates alike.

Qualifications

• Retail experience focused on delivering customer service.
• At least 6+ months in a management position.
• Strong interpersonal and communication skills.
• Ability to stay cool under pressure and adapt quickly.
• Entrepreneurial mindset with initiative.
• Team player who leads by example.
• Respectful, inclusive attitude.

Responsibilities

• Lead on-floor selling and front-of-house operations when a manager is unavailable.
• Open and close the store.
• Foster an inclusive culture for customers and colleagues.
• Translate Warby Parker's values into customer interactions.
• Identify and act on opportunities to improve processes.

Skills

Retail management

Customer service

Interpersonal skills

Leadership

Adaptability

Entrepreneurial spirit

Problem solving

Multitasking

Job description

Warby Parker is seeking a Sales Supervisor to lead on-floor selling, front-of-house operations, and team touch-bases in managers' absence. You will share Warby Parker's story and mission while driving an inclusive, service-minded retail environment.

The role requires 6+ months in a managerial capacity, strong communication skills, and a proactive, entrepreneurial approach to improve the glasses-shopping experience for customers and teammates alike.