Retail Sales Lead & Experience Innovator

Warby Parker; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

EAP

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to deliver exceptional customer experiences across our U.S. retail locations. You will lead on the sales floor, support front-of-house operations, and contribute to process improvements when a manager is not present.

The role requires 6+ months in a management position, strong interpersonal skills, and a proactive, entrepreneurial approach to a fast-paced retail environment.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Ability to adapt quickly and thrive in a fast-paced retail environment.
• Entrepreneurial spirit and proactive problem-solving mindset.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate product knowledge and offer thoughtful, honest style advice
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Foster an inclusive culture by treating customers and colleagues with respect

Skills

Retail experience

Management experience

Customer service

Interpersonal skills

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to deliver exceptional customer experiences across our U.S. retail locations. You will lead on the sales floor, support front-of-house operations, and contribute to process improvements when a manager is not present.

The role requires 6+ months in a management position, strong interpersonal skills, and a proactive, entrepreneurial approach to a fast-paced retail environment.