Store Sales & Customer Experience Leader

Michaels; Salisbury (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Salisbury, NC seeks a Sales Manager to lead a high-performing selling culture, showing strong customer focus and operational excellence. You will coach the team on selling behaviors, oversee front-end operations, and drive KPI attainment across loyalty, BOPIS, and service programs.

You will manage MOD coverage, optimize POS and Self-Checkout use, and partner with departments on events like balloons, knit & sew, and framing services to enhance the customer experience.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Customer-focused coaching to achieve KPIs.

Responsibilities

• Lead store team to drive sales results and customer experience.
• Oversee POS and Self-Checkout operations and store programs.
• Coach and develop team through onboarding and ongoing training.
• Promote loyalty programs and drive omnichannel order fulfillment.
• Ensure asset protection and SOP compliance.

Skills

Retail leadership

Customer service coaching

POS systems

Omni-channel operations

Team training

Tools

Self-Checkout systems

BOPIS platforms

Job description

Michaels in Salisbury, NC seeks a Sales Manager to lead a high-performing selling culture, showing strong customer focus and operational excellence. You will coach the team on selling behaviors, oversee front-end operations, and drive KPI attainment across loyalty, BOPIS, and service programs.

You will manage MOD coverage, optimize POS and Self-Checkout use, and partner with departments on events like balloons, knit & sew, and framing services to enhance the customer experience.