Retail Sales Manager - Customer Experience Leader

Michaels; Wilmington (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/Dental/Vision

Job summary

Michaels in Wilmington, NC is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teammates, manage POS and omni-channel services, and partner with store leadership to meet KPIs. This role requires 3+ years of retail leadership, willingness to work nights and weekends, and a commitment to brand standards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach store teammates to deliver selling behaviors and brand standards.
• Oversee front-end and service operations and ensure effective POS usage and omni-channel service.
• Drive customer experience and loyalty program enrollment to boost retention.
• Provide Manager-on-Duty coverage and maintain store conditions and operations.
• Partner with store leadership to achieve sales and service KPIs.

Skills

Retail leadership

Job description

Michaels in Wilmington, NC is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teammates, manage POS and omni-channel services, and partner with store leadership to meet KPIs. This role requires 3+ years of retail leadership, willingness to work nights and weekends, and a commitment to brand standards.