Retail Sales Leader - Customer Experience & Growth

Michaels; Statesville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental and vision coverage

Tuition assistance

Job summary

Michaels Stores in Statesville, NC seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. You will oversee front-end operations, POS systems, and customer service excellence.

The role requires coaching and developing team members, managing MOD coverage, and driving omni-channel services such as BOPIS and Same Day Delivery. Join a leader in arts and crafts with strong benefits.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service orientation and coaching ability.
• Proven ability to manage front-end operations and drive KPIs.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive loyalty program enrollment and omni-channel services (BOPIS, Same Day Delivery).
• Provide MOD coverage and maintain store conditions and brand standards.
• Coach and develop team through onboarding and ongoing training.
• Partner to protect assets and reduce shrink.

Skills

Retail leadership

Customer experience

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Statesville, NC seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. You will oversee front-end operations, POS systems, and customer service excellence.

The role requires coaching and developing team members, managing MOD coverage, and driving omni-channel services such as BOPIS and Same Day Delivery. Join a leader in arts and crafts with strong benefits.