Retail Sales Manager: Elevate Customer Experience & Store Ops

Michaels Stores; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels Stores in Charlotte, NC is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, ensure brand standards, and coach staff to deliver exceptional customer experiences across daily store activities.

Qualified candidates will have 3+ years of retail leadership, with the ability to manage day-to-day operations, mentor teams, and optimize omni-channel service delivery, including POS, BOPIS, and

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations with SOPs and brand standards.
• Coach staff to improve customer-focused selling behaviors and KPI achievement.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.

Job description

Michaels Stores in Charlotte, NC is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, ensure brand standards, and coach staff to deliver exceptional customer experiences across daily store activities.

Qualified candidates will have 3+ years of retail leadership, with the ability to manage day-to-day operations, mentor teams, and optimize omni-channel service delivery, including POS, BOPIS, and