Retail Sales Manager — Lead Team, Experience & KPIs

Michaels Stores; Durham (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

access to partner discount programs

Job summary

Michaels Stores in Durham, NC seeks a Sales Manager to lead a high-performing sales culture and ensure exceptional customer experiences. You will oversee front-end operations, coach staff on selling behaviors, and manage day-to-day execution to hit sales and service KPIs. The role includes MOD coverage, POS mastery, and omni-channel service such as BOPIS and Same Day Delivery.

Join a team focused on protecting brand standards while driving customer satisfaction and store performance.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards.
• Coach team to improve customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Coach and develop team through structured onboarding and training.

Skills

Retail leadership

Customer service

Team coaching

SOP adherence

Job description

Michaels Stores in Durham, NC seeks a Sales Manager to lead a high-performing sales culture and ensure exceptional customer experiences. You will oversee front-end operations, coach staff on selling behaviors, and manage day-to-day execution to hit sales and service KPIs. The role includes MOD coverage, POS mastery, and omni-channel service such as BOPIS and Same Day Delivery.

Join a team focused on protecting brand standards while driving customer satisfaction and store performance.