Store Sales & Customer Experience Leader

Michaels; Miami (FL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Résumé du poste

Michaels stores in Miami are seeking a Sales Manager to lead a high-performing sales culture, oversee front-end and service operations, and drive strong KPI results. You will coach associates, ensure SOPs, and maintain brand standards while delivering exceptional customer experiences.

Responsibilities include MOD coverage, loyalty program enrollment, and omni-channel execution like BOPIS and Same Day Delivery, with emphasis on protectiveness of assets and team development.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and KPI drive.
• Ability to lead front-end and service operations.

Responsabilités

• Lead and coach store teams to deliver selling behaviors and brand standards.
• Ensure SOP compliance and store conditions.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel execution (BOPIS/Delivery) and loyalty enrollment.

Connaissances

Leadership

Coaching

Customer Experience

Sales & KPI Focus

POS & Self-Checkout

Outils

POS systems

Self-Checkout

Description du poste

Michaels stores in Miami are seeking a Sales Manager to lead a high-performing sales culture, oversee front-end and service operations, and drive strong KPI results. You will coach associates, ensure SOPs, and maintain brand standards while delivering exceptional customer experiences.

Responsibilities include MOD coverage, loyalty program enrollment, and omni-channel execution like BOPIS and Same Day Delivery, with emphasis on protectiveness of assets and team development.