Retail Store Leader: Customer Experience & Sales

Michaels Stores; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical benefits

Dental benefits

Job summary

Michaels Stores in Miami, FL is seeking a Sales Manager to lead front-end and service operations, drive sales results, and uphold brand standards across the store. You will coach the team, ensure consistent selling behaviors, and manage day-to-day execution to deliver strong customer experiences.

Responsibilities include MOD coverage, POS/self-checkout efficiency, loyalty programs, omni-channel services, and departmental leadership in areas like Knit & Sew, balloons, and framing.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop team members.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team to improve customer experience and selling behaviors.
• Provide MOD coverage and maintain operational continuity.
• Promote loyalty programs and drive omni-channel service.
• Oversee POS, Self-Checkout, and store programs like BOPIS.

Skills

Retail leadership

Customer experience

Coaching

Sales orientation

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Miami, FL is seeking a Sales Manager to lead front-end and service operations, drive sales results, and uphold brand standards across the store. You will coach the team, ensure consistent selling behaviors, and manage day-to-day execution to deliver strong customer experiences.

Responsibilities include MOD coverage, POS/self-checkout efficiency, loyalty programs, omni-channel services, and departmental leadership in areas like Knit & Sew, balloons, and framing.