Store Sales Manager: Lead Customer Experience & Growth

Michaels; Troy (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Job summary

Michaels is seeking a Sales Manager to lead our store team and drive sales, service excellence, and operational efficiency. You will coach staff on selling behaviors, ensure SOP compliance, and manage front-end/customer interactions to deliver an outstanding shopping experience.

The role requires 3+ years in retail leadership, and you will oversee POS operations, loyalty programs, and store events to promote customer satisfaction and retention.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Ensure execution of SOPs and Company programs to meet laws and requirements.
• Coach and develop team to improve customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Customer service coaching

Team management

Tools

POS systems

Self-Checkout systems

Loyalty programs

Job description

Michaels is seeking a Sales Manager to lead our store team and drive sales, service excellence, and operational efficiency. You will coach staff on selling behaviors, ensure SOP compliance, and manage front-end/customer interactions to deliver an outstanding shopping experience.

The role requires 3+ years in retail leadership, and you will oversee POS operations, loyalty programs, and store events to promote customer satisfaction and retention.