Store Sales Manager — Customer Experience Leader

Michaels; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Boca Raton, FL seeks a Sales Manager to lead a high-performing store team, champion a customer-focused selling culture, and ensure brand standards across front-end, service, and operations. You will drive strong KPIs through coaching and hands-on leadership.

You will oversee POS and Self-Checkout, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, while developing team talent, protecting assets, and delivering an engaging shopping experience for every guest.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach frontline teams.
• Experience delivering customer-focused selling and service.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Customer experience coaching

Operational excellence

Tools

POS systems

Self-Checkout systems

BOPIS and Delivery Ops

Job description

Michaels in Boca Raton, FL seeks a Sales Manager to lead a high-performing store team, champion a customer-focused selling culture, and ensure brand standards across front-end, service, and operations. You will drive strong KPIs through coaching and hands-on leadership.

You will oversee POS and Self-Checkout, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, while developing team talent, protecting assets, and delivering an engaging shopping experience for every guest.