Retail Sales Manager – Customer Experience Leader

Michaels; Miami (FL); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

The Michaels store in Miami is seeking a Sales Manager to lead a high-performing team, maximize sales results and deliver an engaging customer experience. You will supervise front-end and service operations, uphold SOPs, brand standards and daily store execution.

Responsibilities include coaching staff, maintaining POS and Self-Checkout efficiency, and driving omni-channel service, loyalty enrollment and in-store events. Strong leadership is essential.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead, coach and develop store team.
• Strong focus on customer experience and selling behaviors.
• Experience operating POS and Self-Checkout systems.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Drive sales and service KPIs through coaching and day-to-day oversight.
• Provide MOD coverage and uphold brand standards and store conditions.
• Oversee front-end, service operations, and in-store programs.

Skills

Retail leadership

Coaching

Team motivation

Customer experience

Tools

POS systems

Self-Checkout

Job description

The Michaels store in Miami is seeking a Sales Manager to lead a high-performing team, maximize sales results and deliver an engaging customer experience. You will supervise front-end and service operations, uphold SOPs, brand standards and daily store execution.

Responsibilities include coaching staff, maintaining POS and Self-Checkout efficiency, and driving omni-channel service, loyalty enrollment and in-store events. Strong leadership is essential.